Published: 20. December 2025
Refund & Cancellation Policy
Effective: 20. December 2025
Scope & precedence
This Policy applies to the white-label mobile/web apps operated by Mufus Software for sports clubs in Serbia. Each Club sets its own cancellation and refund policy and publishes it in its branded app and/or on its page in the app. If a Club’s policy differs from this document, the Club’s policy prevails for that Club’s bookings.
Roles (who does what)
Club = Merchant/Service Provider. Pricing, availability, penalties, and refunds are determined by the Club.
Mufus Software = Platform/Processor Integrator. We provide booking software and technical records. We are not the seller of sports services and do not decide refunds, except where expressly stated by a Club.
Time-specific leisure services (no statutory withdrawal)
Court rentals and similar reservations are time-specific leisure services. To the extent permitted by law, they do not carry a general 14-day right of withdrawal once a booking is confirmed for a specific date and time. Clubs may still offer goodwill credits per their own rules.
Where to find your Club’s policy
You’ll see the Club’s cancellation window, penalties, and refund/credit rules in the booking flow and on the Club’s page inside the app. Always check those terms before you confirm.
Payments & processing
Clubs choose how you pay: on-site or online (e.g., via a bank gateway such as Raiffeisen Bank API in certain apps).
Mufus Software does not store card numbers and is not a bank or money transmitter.
If the app ever uses Apple/Google in-app purchases, Apple/Google refund rules apply to those specific purchases.
Refund method (credit vs original payment)
Unless the Club’s policy states otherwise:
- Cancellations within the allowed window are credited to your in-app balance for that Club and are not refunded to your bank/card.
- Late cancellations and no-shows are non-refundable.
- If a Club explicitly allows card/bank refunds, processing times and bank/exchange fees are outside Mufus Software’s control.
In-app balance (stored value)
Credits to your balance are limited, revocable, non-transferable stored value usable only for bookings/fees inside the relevant Club’s app. Balances are not cash, do not bear interest, and are not redeemable for cash unless the Club or the law requires it. Expired or promotional credits may not be reinstated.
Non-refundable items (typical)
Unless the Club says otherwise, the following are non-refundable:
- Late cancellations (inside the Club’s cutoff) and no-shows;
- Fees (e.g., booking fees, penalty fees);
- Promotions/vouchers, freebies, or bonus credits;
- Partially used bookings;
- Balance top-ups (except where the Club’s policy explicitly permits refunds or where required by law).
Club cancellations & facility issues
If a Club cancels your booking (e.g., maintenance, weather, operational issues), the Club’s policy applies—typically a re-booking or credit to your balance. Mufus Software can provide technical logs but does not decide remedies.
Errors, mispricing & system corrections
Mufus Software and/or the Club may correct, reverse, or void a booking, charge, or credit in case of error, mispricing, duplication, or suspected fraud/abuse. Related balances may be adjusted accordingly.
Chargebacks & disputes
Please contact the Club first for any refund request. If you file a chargeback without attempting resolution, the Club may suspend access pending investigation. Mufus Software may supply evidence (timestamps, IP, SMS/email logs) to the Club and/or processors. Repeated misuse can lead to account bans across the platform.
Multi-currency & bank effects
Refund timing, exchange rates, and bank fees are set by your bank/processor and are not controlled by Mufus Software.
How to request a refund/credit
Open the booking in the Club’s app and review the Club policy.
If you are eligible, use the in-app request or contact the Club directly (details in the app).
For technical issues (e.g., duplicate charge due to app error), email contact@mufussoftware.com with: your name, phone/email, Club, booking ID, date/time, and screenshots. We’ll coordinate with the Club.
Changes
We may update this Policy to reflect platform changes or law. For material updates, we’ll give reasonable notice in-app.